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Terms of Service

Last updated: 2026

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1. Introduction

These Terms of Service ("Terms") govern your use of the website www.greenesquire.com (the "Website") and any consultancy services provided by Green Esquire ("we," "us," "our"). By accessing the Website or engaging our services, you agree to be bound by these Terms.

  • Trading name: Green Esquire

  • Company/trading entity: [Insert legal entity name if incorporated, or sole trader details]

  • Contact: hello@greenesq.uk

  • If you do not agree to these Terms, please do not use the Website or engage our services.

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2. Our Services

Green Esquire provides IT consultancy and fractional CIO services, including but not limited to:

  • IT audits and strategy reviews

  • AI and automation guidance/assessment

  • Enterprise IT alignment and strategic growth integration

  • Ongoing fractional CIO advisory services

Services are currently offered in tiered packages based on client turnover (e.g. £0–£100k, £100k–£1M, £1M+), as described on the Website. Package pricing, scope, and inclusions are subject to change and will be confirmed at the point of booking or in a separate engagement agreement/statement of work.

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3. Bookings and Engagement

  • Initial consultations are booked via our scheduling tool (currently OneCal). By booking a call, you agree to provide accurate contact and company information.

  • A quote or package selection does not constitute a binding contract until confirmed in writing (e.g. via a signed engagement letter, statement of work, or paid invoice).

  • We reserve the right to decline to take on a client or engagement at our discretion.

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4. Fees and Payment

  • Fees for packages are as published on the Website or as otherwise agreed in writing, and are exclusive of VAT unless stated otherwise.

  • Payment terms (e.g. upfront, on delivery, or milestone-based) will be specified in your engagement agreement or invoice.

  • Late payment may incur interest in accordance with the Late Payment of Commercial Debts  Act 1998, or as otherwise stated in your agreement.

  • We reserve the right to suspend or withhold services for unpaid invoices.

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5. Cancellations and Refunds

  • Consultation calls may be rescheduled or cancelled in accordance with the scheduling tool's policies; please provide reasonable notice.

  • Refund eligibility for paid packages will depend on work already commenced or delivered — specific terms should be set out in your engagement agreement. [Insert your actual refund policy here — e.g. non-refundable once audit work has commenced, or pro-rated refunds for undelivered milestones.]

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6. Client Responsibilities

To deliver our services effectively, you agree to:

  • Provide accurate, complete, and timely information about your IT systems, business operations, and personnel as reasonably requested

  • Grant reasonable access to relevant systems, documentation, or staff where required for an audit or review

  • Make decisions or approvals in a timely manner where our recommendations depend on client sign-off

We are not responsible for delays or inaccuracies in our advice resulting from incomplete or incorrect information provided by the client.

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7. Intellectual Property

  • Any reports, strategies, audits, or other deliverables we produce for a client remain our intellectual property until full payment is received, at which point a licence to use the deliverables for the client's internal business purposes is granted (or ownership transfers, if agreed in your engagement letter).

  • We retain the right to use anonymised, non-confidential insights from engagements for our own methodology development and marketing (e.g. case study statistics), but will not disclose client-identifiable or confidential information without consent.

  • All content on the Website (text, branding, graphics) is owned by or licensed to Green Esquire and may not be copied or reproduced without permission.

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8. Confidentiality

We treat client information disclosed during consultations and engagements as confidential and will not share it with third parties without consent, except where required by law or necessary to deliver the agreed services (e.g. via subcontractors bound by confidentiality obligations).

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9. Limitation of Liability

  • Our advice is provided based on information available at the time and reflects professional judgement; it does not guarantee specific business outcomes (e.g. cost savings, security invulnerability).

  • To the fullest extent permitted by law, our total liability arising from any engagement is limited to the fees paid for the relevant service.

  • We are not liable for indirect, consequential, or special losses, including loss of profits, data, or business opportunity, except where such exclusion is not permitted by law (e.g. liability for death, personal injury caused by negligence, or fraud cannot be excluded).

  • Nothing in these Terms limits liability that cannot be limited under UK law, including under the Consumer Rights Act 2015 where applicable.

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10. Website Use

  • You agree not to misuse the Website (e.g. attempting unauthorised access, introducing malware, scraping content).

  • We do not guarantee the Website will be uninterrupted or error-free.

  • Content on the Website is for general informational purposes and does not constitute professional advice until formalised through an engagement.

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11. Third-Party Tools and Links

Our booking system and other third-party integrations (e.g. OneCal) are subject to their own terms and privacy practices. We are not responsible for third-party services beyond our reasonable control.

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12. Data Protection

Your personal data is handled in accordance with our Privacy Policy, which forms part of these Terms by reference.

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13. Termination

Either party may terminate an ongoing engagement in accordance with the notice period set out in the relevant engagement agreement. We reserve the right to suspend or terminate access to the Website or services for breach of these Terms.

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14. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. [Adjust if your business is registered in Scotland/Northern Ireland.]

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15. Changes to These Terms

We may update these Terms from time to time. Continued use of the Website or ongoing services after changes constitutes acceptance of the revised Terms.

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16. Contact Us

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Green Esquire hello@greenesq.uk

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